Refund policy

We hope you love your Visit Phoenix merchandise, but we understand that sometimes things don’t work out. Please review our return and exchange policies below before sending anything back.

Returns on Domestic Orders

If you're not completely satisfied with your purchase, you may return your item(s) within 30 days of delivery. To initiate a return:

  • You are responsible for all return shipping costs.
  • All items must be in new, unused condition—this means unworn and unwashed.
  • Original tags are appreciated but not required if the item did not come with tags.
  • Earrings are final sale and cannot be returned or exchanged for hygiene reasons.

Please mail returns to:

Visit Phoenix
Attention: Merchandise Return
1 E Washington St., Suite 2000
Phoenix, AZ 85004

Exchanges on Domestic Orders

Need a different size or style? No problem! We offer exchanges under the following terms:

  • A $6.00 handling fee applies to all exchanges. This fee covers the cost of returning the item, shipping out a new one, and our restocking efforts.
  • Items must be returned in new condition—unworn, unwashed, and in their original state.
  • Original tags are not required if your item did not include them.
  • Earrings are not eligible for exchange.
  • Exchanges are processed once we receive and inspect your returned item.
  • Refunds

Refunds will be credited back to your credit card minus a $6.00 handling fee.

Please mail exchanges to:

Visit Phoenix
Attention: Merchandise Exchange
1 E Washington St., Suite 2000
Phoenix, AZ 85004

Here’s how the refund process works:

  • Once we receive and inspect your return, you will receive a confirmation email.
  • That email will notify you of the approval or rejection of your store credit, exchange, or refund.

Need Help?

If you have any questions about your return or exchange, feel free to reach out to us at gpcvbmarketinggdept@visitphoenix.com. We’re happy to assist!